Refund Policy
Refund Policy
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Last Updated: 2/20/2025
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Introduction
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We strive to provide our customers with high-quality products and excellent service. This Refund Policy outlines the terms and conditions under which refunds may be issued.
General Refund Conditions
Please read this policy carefully. By making a purchase from [Your Business Name], you agree to the terms outlined below.
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Non-Refundable Items
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Opened or Damaged Items: We do not accept returns or issue refunds for items that have been opened, used, or damaged by the customer. This policy is in place to ensure the quality and hygiene of our products.
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Refund Process for Eligible Returns
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Return Authorization: To be eligible for a refund (excluding non-refundable items), you must contact our customer support team at Funnylittlecritters1@gmail.com within 5 days of receiving your order to request a return authorization.
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Return Shipment: Once your return is authorized, you are responsible for shipping the item back to us. We recommend using a trackable shipping service to ensure the safe return of your package.
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Inspection and Verification: Upon receiving the returned item, we will inspect it to ensure it has not been resealed or tampered with. Refunds will only be processed after we have verified the condition of the returned item.
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Refund Issuance: If the returned item passes our inspection, we will process your refund within 5 business days. The refund will be issued to the original method of payment.
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Missing Packages
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Shipping Issues: If your package is lost or does not arrive within the estimated delivery timeframe, please contact our customer support team immediately.
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Missing Package Claim: You will be required to file a missing package claim with the shipping carrier. We will provide you with the necessary information and assistance to complete this process.
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Refund or Replacement: Once the missing package claim is filed and confirmed by the shipping carrier, you will be eligible for either a full refund or a replacement package, at your discretion.
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Partial Refunds
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In certain situations, partial refunds may be granted at our discretion. These situations may include, but are not limited to, package coming damaged.
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